Installation and handover
Provide the delivery location, site conditions and readiness date. Agree who is responsible for setup, acceptance checks and the handover record.
Service and Support
Agree service requirements before ordering.
Discuss installation, training, maintenance and repair coordination with Berhan Pharma; the included scope and commercial terms are confirmed in writing.
Before ordering
Define the product and the complete supply agreement.
Confirm manufacturer, model, documentation, availability, delivery and any installation, training or service requirements in a written quotation.
Define the service scope
Operator training
Specify the number of users, language, location and training objectives. Agree which model and procedures the training covers and what records will be supplied.
Maintenance planning
Ask for the manufacturer-recommended maintenance schedule and clarify which visits, parts and consumables are included or separately charged.
Warranty and repair requests
Written warranty terms
Confirm provider, start date, duration, covered parts, exclusions and the process for a warranty claim. Any extension must be stated in the offer.
Report an equipment issue
Provide the model, serial number, location, fault description and displayed error code. Follow the manufacturer safety instructions; do not include identifiable patient information in an inquiry.
Response arrangements
Agree contact hours, escalation, site attendance, travel charges and repair coordination for the location. A support inquiry does not establish a guaranteed response or repair time.
Compare lifetime costs
Consumables and accessories
Identify recurring consumables and replacement accessories by catalogue number. Confirm availability and costs separately.
Service records
Request installation, training and maintenance records for services included in the contract.
Manufacturer documentation
Use the current IFU and service requirements for the exact model. Documentation for a different revision may not apply.
Discuss your service requirements